Frequently asked questions

How do I claim refunds from the cancelled order?

For all such details, you can contact us.


When will I receive my order?

When you have placed your order, you will receive a confirmation via email. After verification your order will be delivered within 6 to 8 working days.


Can I examine the order before paying?

No you cannot examine the order before paying. It is part of the policies of the courier companies that don’t allow the customers to open the package before paying. We ensure that our customers are satisfied so in case your order has any issue after delivery you can contact us on our email and we will resolve your complaint.


How to order from Thegiftshop Website?

Easy Steps of Ordering from the Website:
Click on your favorite product.
Click the ‘Add to Cart’ button.
‘Go to Cart’ on the top right corner of the page.
Then click “Place Order”


How will I get a confirmation of my order?

Once you place the order and fill in your details. You will get an email on the email address provided by you as well as a text message from us. 


How can I cancel my order?

Unfortunately, after fulfilling you payment you cannot cancel the order manually, please contact us as soon as possible so we can find a solution together!